When delivering content with Email Delivery, you may need to resend invitations or adjust permissions for your recipients. Here's how.
Resend Invitations
Email Delivery invitations expire after 30 days if not accepted.
To resend:
Open the video or presentation.
Go to the Access tab.
Select one or more recipients and choose Resend Email Delivery from the Actions menu.
People who haven't accepted get a fresh invitation, and their 30 days start again. People who already accepted get an email with a link to the content in their library. Revoked or blocked recipients, and addresses we can't deliver to, are skipped.
For buyers, Resend Order Email resends their order confirmation.
If a buyer mistyped their email at checkout, select them and choose Change email. See How do I fix a buyer's email address that was typed wrong at checkout?
To act on everyone who matches your search or filters, not just the current page, select the page and click Select all matching recipients.
Note: If a delivery is marked as Accepted but the recipient says they cannot view the content, contact MediaZilla Support.
👉 Learn more: Understanding the Access page
Manage Permissions
You control what recipients can do once they've accepted their Email Delivery:
Can view (default) – Always on.
Can download – Allows downloads from the recipient's account.
Can deliver to others – Allows the recipient to send Email Deliveries to others.
Change permissions (step-by-step)
Open the video or presentation.
Go to the Access tab.
Check the box next to one or more recipients (use the top checkbox to select all, if needed).
In Actions, choose Edit Permissions.
In the dialog, toggle Can download and/or Can deliver to others as needed.
Click Apply Changes to save.
Notes
Changes take effect immediately.
If you need different permissions for different groups, send in separate batches or repeat the steps above for each group.
How permissions interact with Share Links
The Email Delivery permissions are independent of Share Link settings:
If Can download is OFF for Email Delivery but the Share Link is Public/Password Protected and "Allow Downloads" is ON, recipients can still download from the Share Link page.
Email Delivery recipients will see a Share icon in their account (and can copy the Share Link) if the Share Link is Public or Password Protected.
Revoke, Restore & Delete Recipients
You can also revoke a recipient's access, restore it later, or remove a recipient from the delivery altogether — all from the same Access tab and Actions menu.
Revoke a recipient's access
To stop a recipient from viewing or downloading a delivery without removing them from the list:
1. Open the video or presentation.
2. Go to the Access tab.
3. Select one or more recipients and choose Revoke Access from the Actions menu.
4. Confirm in the dialog that appears.
Notes
Revoked recipients can no longer view or download the content, but their delivery and activity history remains visible.
Revoking access does not refund any purchase.
If the recipient had redistributed access to others, their access is not automatically revoked — revoke it separately for each of them if needed.
Tip: Revoke Access is only available when every recipient you've selected currently has access enabled.
Restore a recipient's access
To reinstate access for a recipient you previously revoked:
1. Open the video or presentation.
2. Go to the Access tab.
3. Select one or more recipients and choose Restore Access from the Actions menu.
Access is restored immediately — no confirmation step is required.
Tip: Restore Access is only available for recipients whose access is currently revoked.
Delete a recipient
Delete Recipients only works for recipients who haven't yet accepted their invitation. Since access is only granted once a recipient accepts, deleting an unaccepted recipient doesn't take anything away from them — it just removes them from your list. Once a recipient has accepted, they can no longer be deleted; use Revoke Access instead to remove their access.
1. Open the video or presentation.
2. Go to the Access tab.
3. Select one or more recipients and choose Delete Recipients from the Actions menu.
4. Confirm in the dialog that appears.
Note: This action cannot be undone from the Access tab. Deleting a recipient removes their delivery record only — it does not delete the presentation.
Tip: Delete Recipients is grayed out for recipients who have already accepted, made a purchase, or redistributed access — use Revoke Access for those instead.
Troubleshooting Invitations
Check for typos: Even small mistakes in an email address will block delivery.
Review invitation status: In the Access tab, hover over the status for timestamps:
Queued = waiting to send.
Sent = email delivered.
Accepted = recipient added it to their library.
Invite expired = not accepted within 30 days. Resend to start a new 30 days.
Error = problem sending. Hover to see why.
Blocked = the recipient unsubscribed from your deliveries.
Resend if needed using the steps above.
For recipients reporting missing emails, see Why didn't I receive my Email Delivery invitation?
Viewing Deliveries Across All Projects
To see your Email Deliveries from every project in one place, click Email Deliveries in the left menu. Search by content, project or recipient, and turn on Needs attention to show only failed sends, invitations that expired before being accepted, and stuck sends.
👉 Learn more: How do I see all my Email Deliveries in one place?