If you did not receive the Email Delivery invitation (including in the spam or junk folder), it’s often due to email filtering. To ensure invitations and other MediaZilla messages are delivered correctly, we recommend whitelisting the @mediazilla.com domain.
Below are the steps for Gmail and Outlook. Other email providers have similar processes—check your provider’s documentation if you don’t use one of these.
Whitelist MediaZilla Emails in Gmail
Open Gmail Settings
Click the gear icon in Gmail.
Select See all settings from the Quick Settings menu.
Create a New Filter
Navigate to Filters and Blocked Addresses.
Click Create a new filter.
Enter the Domain
In the From field, enter:
@mediazilla.comto whitelist all MediaZilla emails.Or, a specific address such as
support@mediazilla.com.
Set the Filter Rule
Click Create filter.
Check the box for Never send it to Spam.
Finalize the Filter
Click Create filter again to save.
This ensures that all future Email Delivery invitations and important updates from MediaZilla will reach your inbox.
Whitelist MediaZilla Emails in Outlook
Open Outlook Settings
In Outlook, click the gear icon (⚙) in the upper-right.
Select View all Outlook settings.
Go to Junk Email Settings
In the left menu, select Mail > Junk email.
Add a Safe Sender
Under Safe senders and domains, click Add.
Enter
mediazilla.com.
Save
Click Save at the bottom.
Emails from MediaZilla will now go straight to your inbox and bypass junk filtering.
🔗 Tip: If you’re still not receiving your Email Delivery invitation after whitelisting, please reach out to the content creator to confirm the email address used was correct.