You can track the status of your Email Deliveries on the Access page of each video or presentation. Open the item and click Access in the left panel.
To see whether a recipient has watched, open the item's Analytics and the Viewers tab. See Analytics for a presentation or video
đ Learn more: Understanding the Access page
Checking Deliveries Across All Projects
To see every Email Delivery you've sent across your account in one place, click Email Deliveries in the left menu. Search by content, project or recipient, filter by status, and turn on Needs attention to show only failed sends, invitations that expired before being accepted, and stuck sends.
You can also check delivery status for a specific item directly from its Access page, as described below.
đ Learn more: How do I see all my Email Deliveries in one place?
Understanding Delivery Status
Each recipient will show a status:
Queued â The delivery is scheduled but not yet sent.
Sent â The email has been successfully sent to the recipient.
Accepted â The recipient has created their free MediaZilla account (or signed into an existing one) and added the video or presentation to their library.
Invite expired â The invitation wasn't accepted within 30 days. Resend it to start a new 30 days.
Error â There was an issue sending the email (e.g., invalid address, inbox full). Hover over the status to see why.
Blocked â The recipient has opted to not receive content from you using the Unsubscribe link in a previously sent delivery.
Access Status
A separate Access column shows whether the recipient can watch right now: Enabled, Revoked or Expired. Renters show Rental not started, Rental active, Rental expired or Rental expired, never started.
Viewing Timestamps
Hover over the status of a recipient to see the exact timestamp of when the status changed.
This allows you to know when the delivery was sent.
If marked as Accepted, the timestamp also tells you when the client accepted the delivery.
Tracking Distribution
If you granted the recipient "Can Deliver to Others" permission, hovering over their status will also show how many people they have re-delivered the content to.
