As the content creator, you control whether downloads are allowed. Permissions are managed separately for Share Links and Email Delivery recipients, giving you flexibility over who can download your content.
What You See as the Creator
As the content creator, you will always see the download icon when viewing content from your dashboard, regardless of settings.
What your viewers see depends on the specific download permissions you've enabled.
Downloading via Share Link
In the Share Link settings, toggle Allow downloads.
When enabled, anyone viewing through the Share Link will see a download button.
Recipients of Email Delivery will also see the Share Link button in their account if the Share Link is Public or Password Protected. If they click through, they can download from the Share Link page.
If the Share Link is password protected, Email Delivery recipients won't be asked for the password when signed into their account.
Downloading via Email Delivery
In the Email Delivery settings, you can grant specific permissions to each recipient.
Only recipients granted this permission will see a download button when viewing the video or presentation from their account.
⚠️ Note: If downloads are enabled on the Share Link but not in the Email Delivery permissions, recipients will not see a download button inside their account. They'll only be able to download when accessing the Share Link directly.
👉 Learn more: Email Delivery permissions.
Retrieving Archived Files
28 days after upload, the original file moves to archive storage.
If a download is requested, the file must be retrieved — this can take up to 12 hours.
Once ready, the original file will be available for download for 5 days.
HD and SD versions remain available for immediate download at all times.
Notes on Devices
Downloads work on both desktop and mobile devices.
iPhone/iPad users must be on iOS 13 or later to download files directly in Safari.
Exporting Your Recipient and Buyer Lists
You can download the full recipient or buyer list from any project as a CSV file directly from your dashboard.
Recipient list (Email Delivery)
Open the project.
Click Access in the left panel.
Click Export at the top of the recipient list.
The export includes each recipient's email address, access status, how they got access, and timestamps for when access was granted and last used.
Buyer list (Paywall and add-ons)
Open the project.
Click Monetize in the left panel, then open the Sales tab.
Click Export at the top of the buyer list.
The export includes each buyer's email address, what they purchased, the amount paid, and the purchase date. Dates and amounts are formatted as sortable columns, ready to open in Excel or Google Sheets.
Note: The export includes your full list, not just the page currently on screen.
✅ Summary:
Creators always see the download icon in their dashboard.
Share Link → Public control via toggle.
Email Delivery → Secure, account-based permissions.
If Share Link downloads are on but Email Delivery downloads are off, recipients must use the Share Link to download.