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How do I download videos that I have uploaded?
How do I download videos that I have uploaded?
Updated over a week ago

You can download the original uploaded file from your account by selecting the "Download" option from a video's context menu.

To access the context menu of a video, click on the 3 dots in the lower-right corner of its tile in your dashboard.

Downloading Videos Older Than 28 Days

If the video has been on the platform for over 28 days, the original file will need to be retrieved from archives before it can be downloaded. Attempting to download the video will initiate the retrieval process, and you will be emailed when it becomes available to download. It can take 12 hours or more to retrieve the file from the archives. Once it is recovered, the original video version will be available for 5 days.

The retrieve is only for the "original files." The HD and SD versions are always available to download immediately.

Downloading Files 20 GB or Larger

If you are downloading a file that is 20 GB or larger, you must use the Chrome or Firefox browser. The Safari browser does not currently support the technology we use to deliver files larger than 20 gigabytes. The size of the file is provided in the interface next to the version (Original, HD, SD) for your convenience.

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