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Downloading Your Uploaded Videos

Learn how to download original, HD, and SD video files from MediaZilla. Includes details for archived files and downloads of 30 GB or more.

You can download the original file you uploaded to MediaZilla, as well as HD and SD versions generated by our system.


How to Download a Video

  1. In your dashboard, locate the video you want to download.

  2. Click the three dots (⋮) on the video tile, or right-click the tile.

  3. Select Download from the menu.

  4. Choose which version you’d like to download (Original, HD, or SD).


Downloading Videos Older Than 28 Days

  • Original files older than 28 days are archived.

  • If you choose an archived original, MediaZilla asks whether to retrieve it. Click Retrieve now to start.

  • Retrieval can take up to 12 hours. You’ll receive an email when the file is ready.

  • Once recovered, the original file will be available for 5 days before returning to being archived.

Note: HD and SD versions are always available immediately, regardless of file age.


Downloading Large Files (30 GB or Larger)

  • If the file size is 30 GB or larger, you must use Chrome or Firefox.

  • Safari does not currently support the technology used to deliver files of this size.

  • You can view the file size next to each version (Original, HD, SD) in the interface.

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