By default, viewers who purchase content through a Paywall only receive streaming access in their MediaZilla account. If you’d like to allow them to download the original videos, you’ll need to update their permissions in the Access settings of the video or presentation.
Steps to Enable Downloads for Paywall Purchasers
Open the content
From your dashboard, click the thumbnail of the video or presentation that was sold through a Paywall.
Go to Access settings
Click the Access tab in the left panel.
You’ll see a list of everyone who has purchased the content.
Select the purchasers
To enable downloads for everyone at once, check the box in the header row to select all recipients.
You can also select individuals if you only want to grant download access to specific purchasers.
Change permissions
Click the Actions dropdown.
Choose Change permissions...
Check the box for Can Download.
Click Apply Changes.
Done
The selected purchasers can now download the available video resolutions (Original, HD, SD) directly from their MediaZilla account.
Important Notes
This permission must be set manually after sales occur. It is not controlled from the Paywall settings.
Downloads are available on both desktop and mobile, but very large files (20 GB+) may require using Chrome or Firefox.
If the original file has been archived (after 28 days), it may take several hours to retrieve before downloading is possible.
👉 Learn more about managing download permissions.