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What do the upload and processing messages mean?

The status messages on a video tile while it uploads and processes, and what to do about each.

After you upload a video, its tile shows where it is in processing. Most messages clear on their own.


Normal progress

  • Uploading video... The file is still coming from your computer. Keep the browser tab open.

  • Queued or Transcoding Queued. The video is waiting its turn.

  • Analyzing file... We're checking the file before we process it.

  • Transcoding... We're making the versions that play on every device. Long or 4K videos take longer.

When you replace a video, the same steps show with "replacement" in the message, for example Transcoding replacement.... You can stop a replacement with Cancel Replacement in the tile's ⋮ menu.


Messages that need you

  • Attention required! or Fatal issue detected! Something in the file stopped processing. Re-export the video using our recommended settings and upload it again. See Recommended codecs, bitrates, and file types. If it happens again, contact support with the video's title.

  • Transcode error! Processing failed partway through. Contact support with the video's title.

  • Replacement upload failed! The replacement file didn't finish uploading. Try Replace again.


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