Access Protection limits how MediaZilla accounts are used across devices.
Viewer accounts can be used on up to 3 devices at a time.
We introduced this based on consistent feedback from members, especially in dance and theater, who noticed that sales don’t always reflect actual viewership. In many cases, audience reach doesn’t match sales volume, which suggests access is being shared beyond the intended audience.
This helps protect the value of your content while keeping control with each account owner.
Key points
The 3-device limit applies to viewer accounts
Member accounts have higher limits and are not impacted in the same way
Each viewer account can be used on up to 3 devices at once
If the limit is reached, new logins are blocked
The account owner can remove a device to continue
Important
Each account manages its own devices.
You can manage devices on your own account
Other users manage devices on their own accounts
You cannot see or control devices on another person’s account
What happens when the limit is reached
If a viewer tries to log in on a new device after reaching the limit:
The login is blocked
They can request a secure link via email
They remove an existing device
They continue signing in
What counts as a device
Each phone, tablet, computer, or TV counts as one device
Different browsers on the same computer also count as separate devices
Why does my device still count after logging out
In some cases, sessions remain active until they are fully cleared.
If you’ve reached the limit, remove the device from the device management page.