Captions can be generated for your uploaded videos using AI, making them accessible to more viewers. This service is provided as an add-on to your membership plan. To configure this add-on, an Admin user must navigate to the company Add-ons page and change the Generate Captions to 'Automatic' or 'Manual'.

When set to Automatic, all uploaded videos on a go-forward basis will automatically have captions generated for them. Any videos previously uploaded without captions will need to have them manually generated from the captions tab of the video's settings (see below).

When set to Manual, captions will not automatically be generated for your videos. Instead, you get to choose which videos have captions generated.

To manually generate captions for a video that doesn't already have them, open the video.

From the captions tab, click the 'Generate Captions' button. You will see the status update to "Transcribed' once it has been completed.

Then click the Generate button to create automatically the closed captions.

When set to 'Disabled', captions cannot be automatically or manually generated for videos. An admin user would set this to disabled if they didn't want other users in the company to use this add-on.

If you have created on your own the closed captions, you can upload a VTT file. (If you have any other extension you'll need to convert it to a VTT file).

You just need to go to the closed captions tab and click on upload.

Then select the language of the closed captions and select the file from your computer and click upload.

You can upload as many languages as you want and the user will be able to select the preferred closed captions.

Captions are off by default for viewers but can be turned on from the 'CC' icon in the player controls (see below). The primary spoken language is automatically detected and appropriately labeled for the viewer.

In case you find an error you want to fix with the autogenerated captions, you can download the VTT file by clicking on the options in the captions, then open the VTT file with a note application and fix any grammar you want.

Once you are done, click the upload button, select the same language and the file and this will replace the original file with the fixes.

To remove captions from a video, you'll have to go the the closed captions tab in the video, click and the options of the closed captions, and delete it.