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How do I get paid from sales on MediaZilla?

Understand commissions, payout timelines, refunds, and chargebacks for your sales

When you sell content on MediaZilla, whether through Paywalls or Dynamic Video Sales (DVS), your earnings are automatically deposited into your connected Stripe account. Stripe then pays out to your bank account according to your payout schedule.


Payouts from Stripe

  • By default, Stripe pays out to your bank account on a rolling 2-day schedule (U.S. accounts).

  • In some regions, the default may be 7 days. You can update your payout schedule directly in your Stripe dashboard.

  • You’ll see sales deposits grouped together for each payout period.


Fees and Commissions

  • MediaZilla commission: 0% on paid plans. During a free trial, MediaZilla keeps 15% of each sale.

  • Stripe processing fee: Stripe deducts a payment processing fee per transaction. This varies by country and payment method.

  • Fees are deducted automatically before payout.


Refunds & Chargebacks

  • Refunds are processed through Stripe.

  • If a refund or chargeback occurs, the amount is deducted from your Stripe balance.

  • You can manage refunds directly in your Stripe dashboard.


Viewing Your Sales and Payouts

  • For one item: open it, click Monetize, then the Sales tab. You'll see revenue, sales and every order, and you can download them with Export CSV.

  • For your whole account: click Monetization in the left menu.

  • In Stripe: your Stripe dashboard shows payouts, bank deposits and processing fees.


Requirements for Getting Paid

  1. A connected and active Stripe account (see How do I connect Stripe to my MediaZilla account?).

  2. Completed identity verification in Stripe.

  3. A bank account or debit card added to Stripe for payouts.

If your content has stopped selling, see Why isn't my Paywall or add-on selling?


✅ Tip: If you expect large sales volumes (e.g., presales for a big event), make sure your Stripe account is fully verified and active in advance.

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