One of the advantages of MediaZilla is that your clients retain access to content even if you no longer have an active membership.
Delivered Content
When you deliver a project via Email Delivery, your clients take possession of it in their own free account.
Once in their account, the content remains there permanently — even if your membership ends, lapses due to non-payment, or you disable auto-billing.
👉 Learn more: How Email Delivery works
Undelivered Content
Any content in your account that has not been delivered will be permanently deleted 6 months after cancellation.
This applies whether your account was:
Cancelled directly,
Allowed to lapse due to unpaid bills or uncorrected declined payments, or
Set to expire after disabling auto-billing.
👉 Learn more: Cancellation Policy
Content in Client Accounts
Content already transferred into a client’s free account will always remain available to them.
👉 Learn more: Understanding Delivery Status
Limitations After Cancellation
While your account is cancelled:
You cannot upload new videos or update existing ones.
You cannot make changes to presentations.
You cannot send new deliveries.
Monetization features (Paywalls, Add-ons) will be disabled, and any active Paywalls or Add-ons will stop working.