If the link or email you received isn’t working, here are the most common reasons and what you can do.
What the message on your screen means
This link is no longer valid. Sign in with the email address the invitation was sent to. If you've already accepted it, the content is waiting in your library.
This invitation has expired. Invitations last 30 days. Ask the person who sent it to send it again.
You're signed in to a different account. Sign out, then sign in with the email address the invitation was sent to.
Verify your email first. Check your inbox for our verification email. You can ask for a new one from the same page.
Your access was withdrawn. The creator has removed your access. Contact them if you think it's a mistake.
Other common reasons
Already accepted content
If you previously accepted the content into your account, you don’t need the email or link anymore. Just sign in at mediazilla.com/signin or use our apps to open your library.Forwarded email invitations don’t work
Invitation emails can only be used once, by the person they were originally sent to. If someone forwards you their invitation email, you won’t be able to use it. Ask the creator to send you your own invitation or a share link.Common reasons a link may not work
The content has been deleted.
The content is set to Private.
The creator’s account is inactive.
The URL is incomplete or case-sensitive characters were changed.
Password required
Some content is password-protected. If you don’t have the password, ask the creator who shared the content with you.
Still need help?
Contact us using the support chat on our website. We’re happy to help.