Here you will learn how to download and prepare an offline collection on Mac for delivery to both Windows and Mac Clients. You only need to complete these steps once

After this, you can copy-paste it as many times as you want to different devices like an external USB and run it on any Mac or Windows computer.

1. Create and Download an Offline Collection

To export a collection for offline viewing, click the title of the collection in your dashboard and select "Export Offline."


This will open a screen that displays the status of the build process and allows you to start the build.


Click "Build Now," and we will begin processing your request. We provide an estimate of when your file will be ready to download. You may close the window after initiating the build.


Only the content creator is able to download this file. Clients and Digital Delivery recipients cannot at this time.

When the build process is complete, you will receive an email notification to download the file. You can also return to the "Export Offline" screen of the collection, where you will see a button to download.


Note: If you are downloading on a Mac with Mojave or older, you must use a third-party tool, "The Unarchiver" to extract the contents of the zip archive. The default application, Archive Utility, does not support files over 4 GB and will produce partial/corrupt files if any of the files in the archive are over 4GB. This issue was resolved on newer versions of macOS, starting with Catalina. Find out which macOS your Mac is using.

Also, the default behavior of Safari is to automatically extract the contents of a zip file using Archive Utility after downloading. If you are downloading via Safari in Mojave or older, please update your browser preferences to prevent this (instructions below).

  1. Safari > Preferences > General

  2. Uncheck "Open Safe Files After Downloading"


2. Extracting on Mac

If you are on Mojave or older, Right-Click > Open With > The Unarchiver.


If you are using Catalina or newer, you may use Archive Utility to extract the contents.


3. Configure the App on Mac

Perform these steps the first time you launch the collection (similar to installing other apps on Mac):

  1. Double-click the dmg file to mount it. The mounted disk should then appear on your desktop with the “Z” icon.

  2. Double click the icon on your desktop to launch it. This should open a window with the application icon inside (pictured below).

  3. Following the instructions, drag the application from this window into the same location as the dmg file and videos folder (pictured below).

  4. Double-click the application that you just dragged over to launch it.

  5. Accept the prompt about it being downloaded from the internet. The collection should then open.


To open the collection again, double-click the application instead of using the dmg file. You do not have to go through all these steps again.

4. Preparing the offline collection on Mac for Windows

If you are on a Mac, and you need to prepare the offline collection for a Windows user, it is pretty simple. In the same ZIP file you already extracted, you will find an ".exe" file as "YOUR COLLECTION NAME-win." The user on Windows just needs to open that file to run the offline collection.

Click here to learn more about how the offline collection works on Windows.


Please always keep the “videos” folder in the same location as the collection, or else the videos will not work.

Now you are ready to distribute this offline content. You can copy/paste it into a cloud folder such as Google Drive and share the folder, or onto as many USBs as you want to share with different viewers.

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