# MediaZilla Help Center > Help Center ## Getting Started - [Welcome to MediaZilla](https://support.mediazilla.com/en/articles/5479716-welcome-to-mediazilla.md): Welcome to MediaZilla—the professional platform to upload, present, deliver, and sell videos with a branded client experience. - [What is MediaZilla & What Can I Do?](https://support.mediazilla.com/en/articles/5479718-what-is-mediazilla-what-can-i-do.md): MediaZilla helps you upload, present, deliver, share, and sell your videos with a polished, branded client experience. - [Examples of Projects on MediaZilla](https://support.mediazilla.com/en/articles/5479722-examples-of-projects-on-mediazilla.md): See examples of projects built with MediaZilla, including weddings, performances, events, corporate, education, real estate, and more. - [Company Profile & Branding Settings](https://support.mediazilla.com/en/articles/5801394-company-profile-branding-settings.md): Set up your Company Profile to brand your videos, presentations, and delivery emails with your logo, contact info, and social links. - [Browser and System Requirements](https://support.mediazilla.com/en/articles/5479727-browser-and-system-requirements.md): MediaZilla supports Chrome, Firefox, Safari, Edge, iOS Safari, and Android. Internet Explorer and older versions are not supported. - [Personal Settings & Security](https://support.mediazilla.com/en/articles/8175816-personal-settings-security.md): Manage your MediaZilla personal settings: update your profile, email, password, referral program, and account security. - [Access Protection: How It Works](https://support.mediazilla.com/en/articles/14727935-access-protection-how-it-works.md): Understand how Access Protection limits viewer accounts to 3 devices to reduce shared access and ensure sales better reflect actual viewership. - [How to Manage Devices on Your MediaZilla Account](https://support.mediazilla.com/en/articles/14727970-how-to-manage-devices-on-your-mediazilla-account.md): Learn how to view and remove devices from your MediaZilla account to regain access if you reach the device limit. - [How to Get Help](https://support.mediazilla.com/en/articles/5479717-how-to-get-help.md): Learn how to get help with MediaZilla: search the Help Center, use the in-app support chat, or contact us by email. - [Providing Feedback & Feature Requests](https://support.mediazilla.com/en/articles/5479726-providing-feedback-feature-requests.md): Share your feedback and feature requests with the MediaZilla team through the in-app support chat or by email. - [Join the MediaZilla Community](https://support.mediazilla.com/en/articles/5479719-join-the-mediazilla-community.md): Join the MediaZilla Community on Facebook to connect with other members, share tips, ask questions, and discuss new ideas. ## Billing and Membership - [What are the different membership plans?](https://support.mediazilla.com/en/articles/5479753-what-are-the-different-membership-plans.md): Compare MediaZilla membership plans: Free, Starter, Growth, Pro, Business, and Enterprise. Unlimited storage, features, and upload quotas. - [How do free trials work?](https://support.mediazilla.com/en/articles/12093240-how-do-free-trials-work.md) - [Can I switch between monthly and annual billing?](https://support.mediazilla.com/en/articles/12093244-can-i-switch-between-monthly-and-annual-billing.md): Switch between annual-paid-monthly and annual-prepaid billing. Monthly → annual in Billing Settings; annual → monthly via support. - [What is the difference between annual-paid-monthly and annual billing options?](https://support.mediazilla.com/en/articles/5479759-what-is-the-difference-between-annual-paid-monthly-and-annual-billing-options.md): Annual billing saves more upfront; annual-paid-monthly spreads payments. Both give full annual quota with no monthly limits. - [How do I determine which plan is best for my needs?](https://support.mediazilla.com/en/articles/5479756-how-do-i-determine-which-plan-is-best-for-my-needs.md) - [Does MediaZilla offer Enterprise Memberships?](https://support.mediazilla.com/en/articles/8203440-does-mediazilla-offer-enterprise-memberships.md): MediaZilla Enterprise plans start at 2.4 TB/year with Prepaid or On-Demand options. Contact support for a custom quote. - [Does MediaZilla have a per-project plan?](https://support.mediazilla.com/en/articles/5479764-does-mediazilla-have-a-per-project-plan.md): MediaZilla’s Free plan works as a pay-as-you-go option—upload 10 GB free, then pay per GB. Great for occasional projects. - [What happens to my content if I cancel or my membership lapses?](https://support.mediazilla.com/en/articles/5479762-what-happens-to-my-content-if-i-cancel-or-my-membership-lapses.md): Delivered content stays in client accounts permanently. Undelivered content is deleted 6 months after cancellation or non-payment. - [How do I upgrade my plan?](https://support.mediazilla.com/en/articles/5479760-how-do-i-upgrade-my-plan.md): Upgrade your MediaZilla plan anytime. Approve additional quota, switch plans, or renew early \(annual only\). Admin access required. - [How do I downgrade or cancel my account?](https://support.mediazilla.com/en/articles/5479761-how-do-i-downgrade-or-cancel-my-account.md): Cancel or downgrade your MediaZilla plan via support chat. Access continues until renewal unless refunded; see refund windows. - [How does the MediaZilla referral program work?](https://support.mediazilla.com/en/articles/7321413-how-does-the-mediazilla-referral-program-work.md): Earn up to 100 GB per referral and give new members bonus quota. Track stats and rewards from your dashboard. - [How Do I Manage Multiple Brands or Companies in MediaZilla?](https://support.mediazilla.com/en/articles/12093255-how-do-i-manage-multiple-brands-or-companies-in-mediazilla.md): Manage multiple brands in MediaZilla by creating separate companies. Each company has its own plan, billing, branding, and projects. - [Can I pause my membership?](https://support.mediazilla.com/en/articles/12093257-can-i-pause-my-membership.md): MediaZilla memberships can’t be paused. Cancel anytime, but deliveries, edits, and monetization are disabled until you restart. - [What happens if my uploads exceed my plan limit?](https://support.mediazilla.com/en/articles/12093270-what-happens-if-my-uploads-exceed-my-plan-limit.md): If you exceed your annual quota, approve additional quota or upgrade your plan. - [How do I invite a user to my company?](https://support.mediazilla.com/en/articles/5479751-how-do-i-invite-a-user-to-my-company.md): Admins can invite users by entering their email and assigning a role. Add more seats if your plan limit is reached. - [How do I manage users and roles in my company?](https://support.mediazilla.com/en/articles/5479754-how-do-i-manage-users-and-roles-in-my-company.md): Admins can manage company users: assign roles \(Admin, Manager, Contributor\) or remove users in Company Settings. - [How do I add more user seats?](https://support.mediazilla.com/en/articles/8209146-how-do-i-add-more-user-seats.md): Add more user seats by upgrading your plan, or contact support if you’re on Business or Enterprise and need additional seats. - [How do I update my payment method?](https://support.mediazilla.com/en/articles/5479752-how-do-i-update-my-payment-method.md): Admins can update credit card or PayPal payment methods in Company Settings → Billing → Payment Methods. - [How do I obtain a billing invoice for my records?](https://support.mediazilla.com/en/articles/5479758-how-do-i-obtain-a-billing-invoice-for-my-records.md): Request a billing invoice through support chat. Provide billing details and your tax ID \(if needed\) to have it included on the invoice. - [How do I pay with a Purchase Order \(PO\)?](https://support.mediazilla.com/en/articles/5479750-how-do-i-pay-with-a-purchase-order-po.md): MediaZilla accepts Purchase Orders. Contact support to provide details, finalize your PO, and set up your membership. ## Uploading to MediaZilla - [Which file formats are supported for uploads?](https://support.mediazilla.com/en/articles/5479765-which-file-formats-are-supported-for-uploads.md): MediaZilla supports MP4, MOV, and many other video, audio, and image formats. MP4/MOV with H.264 or H.265 is recommended. - [Do you support 4K and HDR?](https://support.mediazilla.com/en/articles/5479773-do-you-support-4k-and-hdr.md): Yes—MediaZilla supports 4K and HDR uploads. Viewers can stream in 4K on supported devices or download the original file. - [How do I upload a video?](https://support.mediazilla.com/en/articles/5479766-how-do-i-upload-a-video.md): Upload videos with the Upload button, drag & drop, or Desktop App. - [How do I import files from Google Drive or Dropbox?](https://support.mediazilla.com/en/articles/6891842-how-do-i-import-files-from-google-drive-or-dropbox.md): Import videos from Google Drive or Dropbox into MediaZilla. Select a project, connect your account, and files transfer in the cloud. - [How do I choose the upload region for my content?](https://support.mediazilla.com/en/articles/8944655-how-do-i-choose-the-upload-region-for-my-content.md): Admins can set the upload region in Company Settings → Preferences to optimize playback for viewers in a specific region. - [Why is my video stuck analyzing?](https://support.mediazilla.com/en/articles/10375629-why-is-my-video-stuck-analyzing.md): Videos show “Analyzing” before transcoding. If stuck, wait, refresh, or re-upload. Quota is refunded only if transcoding hasn’t started. - [Recommended codecs, bitrates, and file types](https://support.mediazilla.com/en/articles/5479771-recommended-codecs-bitrates-and-file-types.md): Use MP4/MOV with H.264 or H.265. Recommended bitrates: 1080p at 15 Mbps, 4K at 35 Mbps. Audio: AAC-LC, 320 kbps, 48 kHz. - [Recommended export settings for Adobe Premiere](https://support.mediazilla.com/en/articles/5479774-recommended-export-settings-for-adobe-premiere.md): Export from Premiere in HEVC \(H.265\) for HD and 4K. Use “Match Source – High Bitrate” for HD, 4K UHD for SDR, and HDR-specific presets. - [Recommended export settings for DaVinci Resolve](https://support.mediazilla.com/en/articles/8501083-recommended-export-settings-for-davinci-resolve.md): Export from DaVinci Resolve in HEVC \(H.265\) for HD or 4K. Use High quality, disable frame reordering for H.264, and embed chapters. - [Recommended export settings for Final Cut Pro](https://support.mediazilla.com/en/articles/5479775-recommended-export-settings-for-final-cut-pro.md): Export from Final Cut Pro in HEVC \(H.265\) for HD and 4K \(SDR or HDR\). Use H.264 as fallback. Include chapter markers for MediaZilla import. - [Recommended export settings for iMovie](https://support.mediazilla.com/en/articles/5479776-recommended-export-settings-for-imovie.md): Export from iMovie in 1080p or 4K with High quality and Better Quality compression. Uses HEVC \(H.265\) when available for smaller files. - [What happens if I use all my quota before renewal?](https://support.mediazilla.com/en/articles/5479770-what-happens-if-i-use-all-my-quota-before-renewal.md): If you reach your quota, you can approve additional quota per GB, upgrade your plan, or request early renewal \(annual plans only\). - [Why Doesn’t My Quota Go Down When I Delete or Replace a Video?](https://support.mediazilla.com/en/articles/5479768-why-doesn-t-my-quota-go-down-when-i-delete-or-replace-a-video.md): Quota is based on uploads, not storage. Deleting or replacing files won’t reduce usage. Use low-bitrate HEVC drafts, then replace once. - [Is there a maximum duration or file size for uploads?](https://support.mediazilla.com/en/articles/5479767-is-there-a-maximum-duration-or-file-size-for-uploads.md): No duration or file size limits for uploads. Only your annual quota applies. Very large files may take longer to upload and process. - [How do I use the MediaZilla Desktop Upload App?](https://support.mediazilla.com/en/articles/6301517-how-do-i-use-the-mediazilla-desktop-upload-app.md): Use the MediaZilla Desktop App to auto-upload videos with watch folders. Supports Windows & macOS. Seamlessly upload in the background. ## Managing and Organizing Media - [Organizing Your Media with Projects](https://support.mediazilla.com/en/articles/5479777-organizing-your-media-with-projects.md): Organize your media with projects. Learn how to navigate projects, switch between Grid View and Content View, and manage your dashboard. - [What is My Library?](https://support.mediazilla.com/en/articles/5479789-what-is-my-library.md): My Library is your personal collection of MediaZilla content, independent from company projects and always accessible in your account. - [Editing Titles and Descriptions](https://support.mediazilla.com/en/articles/5479807-editing-titles-and-descriptions.md): Edit the titles and descriptions of your videos or presentations directly from the view page in your MediaZilla dashboard. - [Branding Your Videos and Presentations](https://support.mediazilla.com/en/articles/5808723-branding-your-videos-and-presentations.md): Add your company logo, links, and contact info to videos and presentations with MediaZilla branding \(Pro plans and above\). - [Moving Content Between Projects](https://support.mediazilla.com/en/articles/5479786-moving-content-between-projects.md): Move single or multiple videos and presentations between projects in MediaZilla. Easily reorganize your content with the “Move to” option. - [Filtering, Searching, and Sorting Your Media](https://support.mediazilla.com/en/articles/5479787-filtering-searching-and-sorting-your-media.md): Filter, search, and sort your MediaZilla dashboard to quickly find videos or presentations by type, title, date added, or date modified. - [Selecting Multiple Items in the Dashboard](https://support.mediazilla.com/en/articles/5479785-selecting-multiple-items-in-the-dashboard.md): Learn how to select multiple videos or presentations in MediaZilla using checkboxes or shortcuts, then move or delete them in bulk. - [Downloading Your Uploaded Videos](https://support.mediazilla.com/en/articles/5479839-downloading-your-uploaded-videos.md): Learn how to download original, HD, and SD video files from MediaZilla. Includes details for archived files and downloads over 20 GB. - [Replacing Videos in MediaZilla](https://support.mediazilla.com/en/articles/5479780-replacing-videos-in-mediazilla.md): Replace videos in MediaZilla while keeping share links and analytics. Learn how to update standalone videos or swap them in presentations. - [Deleting and Recovering Media](https://support.mediazilla.com/en/articles/5479783-deleting-and-recovering-media.md): Learn what happens when you delete videos or presentations in MediaZilla, and how to recover deleted content within 10 days. - [Analytics Overview](https://support.mediazilla.com/en/articles/5479778-analytics-overview.md): Learn how to access MediaZilla analytics to track plays, downloads, engagement, and viewer behavior across videos and presentations. - [How do I add captions to my videos?](https://support.mediazilla.com/en/articles/7127234-how-do-i-add-captions-to-my-videos.md): Easily add, generate, upload, or edit captions in MediaZilla to make your videos more accessible in multiple languages. - [How do I translate captions into different languages?](https://support.mediazilla.com/en/articles/10055581-how-do-i-translate-captions-into-different-languages.md): Translate and upload captions in multiple languages on MediaZilla so viewers can choose subtitles in their preferred language. - [Working with Chapters in MediaZilla](https://support.mediazilla.com/en/articles/8318215-working-with-chapters-in-mediazilla.md): Easily add chapters to your MediaZilla videos by embedding, exporting, or importing markers for quick scene selection menus. - [Working with Chapters in DaVinci Resolve](https://support.mediazilla.com/en/articles/12143932-working-with-chapters-in-davinci-resolve.md): Learn how to add, export, and embed chapter markers in DaVinci Resolve and import them into MediaZilla for scene menus. - [Working with Chapters in Adobe Premiere](https://support.mediazilla.com/en/articles/12146376-working-with-chapters-in-adobe-premiere.md): Learn how to add and export chapter markers in Adobe Premiere and import them into MediaZilla for scene menus. - [Working with Chapters in Final Cut Pro](https://support.mediazilla.com/en/articles/12146445-working-with-chapters-in-final-cut-pro.md): Learn how to embed or export chapter markers from Final Cut Pro for MediaZilla. Use MP4/HEVC with embedded chapters for best results. ## Creating and Editing Presentations - [Getting Started with Presentations](https://support.mediazilla.com/en/articles/5479790-getting-started-with-presentations.md): Learn how to create and edit MediaZilla presentations, add videos, customize menus with Style Presets, and publish to share. - [Making a Copy of a Presentation](https://support.mediazilla.com/en/articles/5479798-making-a-copy-of-a-presentation.md): Duplicate a MediaZilla presentation to create alternate versions. Copies have fresh links, analytics, and can serve as templates. - [Using Presentation Templates](https://support.mediazilla.com/en/articles/6097636-using-presentation-templates.md): Use templates to save layouts, submenus, buttons, and product catalogs—perfect for faster workflows and Dynamic Video Sales. - [Using Style Presets for Presentations](https://support.mediazilla.com/en/articles/12146615-using-style-presets-for-presentations.md): Quickly design stunning presentations with Style Presets. Apply, save, and manage presets across menus. Available on Growth plans+. - [Publishing and Previewing Presentations](https://support.mediazilla.com/en/articles/5479810-publishing-and-previewing-presentations.md): Learn how to publish and preview your MediaZilla presentations before sharing, delivering, or monetizing them. - [Adding Music to a Presentation](https://support.mediazilla.com/en/articles/5479808-adding-music-to-a-presentation.md): Add background music to your MediaZilla presentation for a seamless, immersive viewer experience across all menus. - [Why Can’t I Add a Video While It’s Transcoding?](https://support.mediazilla.com/en/articles/5479801-why-can-t-i-add-a-video-while-it-s-transcoding.md): Videos must finish transcoding before being added to a presentation to ensure thumbnails, previews, and playback work correctly. - [Editing Menu Titles](https://support.mediazilla.com/en/articles/6119941-editing-menu-titles.md): Learn how to add, customize, move, and delete titles in your MediaZilla presentation menus, with support for up to two titles per menu. - [Designing Button Layout and Styles](https://support.mediazilla.com/en/articles/6085335-designing-button-layout-and-styles.md): Learn how to customize menu buttons in MediaZilla presentations with layout, thumbnail, and style options. - [Reordering Buttons on a Menu](https://support.mediazilla.com/en/articles/5479805-reordering-buttons-on-a-menu.md): Reorder buttons in your MediaZilla presentation by simply dragging and dropping them into the desired order. - [Button Settings Explained](https://support.mediazilla.com/en/articles/12155660-button-settings-explained.md): Configure video, submenu, link, and Play All buttons. Edit text, thumbnails, start time \(hh:mm:ss:ff\), and DVS \(Growth+\). - [Adding and Managing Submenus](https://support.mediazilla.com/en/articles/5479791-adding-and-managing-submenus.md): Organize your presentation with submenus to group scenes, divide content, or create add-on collections. - [Creating a Play All Button](https://support.mediazilla.com/en/articles/5479796-creating-a-play-all-button.md): Add a Play All button to seamlessly stitch multiple videos into one continuous playback in your MediaZilla presentation. - [Adding Links to External Content](https://support.mediazilla.com/en/articles/6195491-adding-links-to-external-content.md): Learn how to add link buttons in MediaZilla presentations to direct viewers to external content like forms, galleries, or schedules. - [Customizing Video, Image, and Color Backgrounds](https://support.mediazilla.com/en/articles/5479809-customizing-video-image-and-color-backgrounds.md): Set video, image, or color backgrounds in your MediaZilla presentations, with options to crop, focal point, and loop seamlessly. - [Adding Videos to a Presentation](https://support.mediazilla.com/en/articles/5479792-adding-videos-to-a-presentation.md): Learn how to add and customize videos in your MediaZilla presentations, including start times, thumbnails, and monetization. - [Adding Scene Selections or Chapters](https://support.mediazilla.com/en/articles/5479799-adding-scene-selections-or-chapters.md) ## Sharing and Delivering - [What are the ways I can deliver or share content on MediaZilla?](https://support.mediazilla.com/en/articles/12063572-what-are-the-ways-i-can-deliver-or-share-content-on-mediazilla.md): Share content on MediaZilla with Email Delivery, Share Links, Embedding, or Offline Presentations. - [Do viewers need a MediaZilla account to watch shared content?](https://support.mediazilla.com/en/articles/5479834-do-viewers-need-a-mediazilla-account-to-watch-shared-content.md): Share Links don’t require an account. Email Delivery does, adding content to a viewer’s free MediaZilla library and apps. - [How do download settings work for Share Links and Email Delivery?](https://support.mediazilla.com/en/articles/5479835-how-do-download-settings-work-for-share-links-and-email-delivery.md): Enable downloads for viewers via Share Links or Email Delivery. Control permissions and retrieve archived files when needed. - [Do I need to keep content in my account for others to retain access?](https://support.mediazilla.com/en/articles/5479836-do-i-need-to-keep-content-in-my-account-for-others-to-retain-access.md): Learn whether you must keep videos in your account for viewers. Rules differ for Share Links vs. Email Delivery. - [After I update a video or presentation, do I need to resend it?](https://support.mediazilla.com/en/articles/5479842-after-i-update-a-video-or-presentation-do-i-need-to-resend-it.md): Updates to MediaZilla videos or presentations appear automatically after you publish changes—no need to resend. - [How does Email Delivery compare to Share Links?](https://support.mediazilla.com/en/articles/5479818-how-does-email-delivery-compare-to-share-links.md): Compare Email Delivery and Share Links on MediaZilla: secure lifetime access vs. quick browser-based viewing. - [How do I deliver content with Email Delivery?](https://support.mediazilla.com/en/articles/5479819-how-do-i-deliver-content-with-email-delivery.md): Securely deliver videos with Email Delivery. Control permissions, customize emails, and give clients lifetime access in their account. - [How do I customize my Email Delivery design and branding?](https://support.mediazilla.com/en/articles/5811991-how-do-i-customize-my-email-delivery-design-and-branding.md): Customize your Email Delivery design and branding with logos, colors, and templates to create a professional client experience. - [How can I tell if a client accepted their Email Delivery?](https://support.mediazilla.com/en/articles/5479837-how-can-i-tell-if-a-client-accepted-their-email-delivery.md): Track Email Delivery status to see when clients accept, view, or redistribute your MediaZilla projects. - [How do I change permissions or resend an Email Delivery invitation?](https://support.mediazilla.com/en/articles/5479814-how-do-i-change-permissions-or-resend-an-email-delivery-invitation.md): Easily resend Email Delivery invitations or change permissions like download and redistribute. Fix common invite issues fast. - [How to Explain Access Protection to Your Clients](https://support.mediazilla.com/en/articles/14727517-how-to-explain-access-protection-to-your-clients.md): Learn how to clearly explain MediaZilla’s Access Protection and 3-device limit to your clients to avoid confusion and support requests. - [What happens if I send the Email Delivery to myself?](https://support.mediazilla.com/en/articles/5479846-what-happens-if-i-send-the-email-delivery-to-myself.md): Email Delivery to yourself adds content to your personal library—mainly for previewing the client experience, not ongoing use. - [How do Share Links work?](https://support.mediazilla.com/en/articles/5479827-how-do-share-links-work.md): Share Links let you share MediaZilla videos or presentations via URL or QR code, with privacy, download, and other settings for control. - [What are the available Share Link settings?](https://support.mediazilla.com/en/articles/5479845-what-are-the-available-share-link-settings.md): Control MediaZilla Share Links with privacy, password, download, share, social media, QR code, and embed settings. - [Can I set different passwords for different viewers?](https://support.mediazilla.com/en/articles/5479830-can-i-set-different-passwords-for-different-viewers.md): Share Links only allow one password. For unique access per viewer, use Email Delivery instead of password-protected Share Links. - [How do I change the Share Link preview on social media?](https://support.mediazilla.com/en/articles/5479833-how-do-i-change-the-share-link-preview-on-social-media.md): Edit a Share Link’s title, description, and poster frame—and refresh Facebook’s cache—so social previews show your latest info. - [Can I customize the Share Link URL?](https://support.mediazilla.com/en/articles/5479843-can-i-customize-the-share-link-url.md): MediaZilla Share Link URLs can’t be customized, but you can embed content on your own site and use any URL you choose. - [Do Email Delivery recipients need a password if I password protect my Share Link?](https://support.mediazilla.com/en/articles/5479829-do-email-delivery-recipients-need-a-password-if-i-password-protect-my-share-link.md): Email Delivery recipients don’t need a password to view content. Passwords only apply when accessing directly from a Share Link. - [How do I embed MediaZilla videos or presentations on my website?](https://support.mediazilla.com/en/articles/5479820-how-do-i-embed-mediazilla-videos-or-presentations-on-my-website.md) - [Why doesn’t my video or presentation autoplay?](https://support.mediazilla.com/en/articles/5479841-why-doesn-t-my-video-or-presentation-autoplay.md): Learn how to use autoplay with MediaZilla Share Links and embeds, and how browser policies affect playback with sound. - [How do I embed MediaZilla content on Squarespace?](https://support.mediazilla.com/en/articles/5479824-how-do-i-embed-mediazilla-content-on-squarespace.md): Embed MediaZilla on Squarespace using a Code Block. Avoid the Embed and Video blocks, which break responsiveness or aren't supported. - [How do I embed MediaZilla content on Wix?](https://support.mediazilla.com/en/articles/5479825-how-do-i-embed-mediazilla-content-on-wix.md): Embed MediaZilla on Wix using “Embed a Widget.” Note: Wix disables fullscreen in embeds—link to the Share Link as a workaround. - [How do I embed MediaZilla content on Wordpress?](https://support.mediazilla.com/en/articles/5479823-how-do-i-embed-mediazilla-content-on-wordpress.md) - [How do Offline Presentations work?](https://support.mediazilla.com/en/articles/5479840-how-do-offline-presentations-work.md): Export presentations for offline viewing on Windows or Mac. Perfect for USB delivery when internet access isn’t available. - [Offline Presentation setup for Windows](https://support.mediazilla.com/en/articles/5479815-offline-presentation-setup-for-windows.md): Learn how to download, extract, and launch MediaZilla Offline Presentations on Windows, plus prep files for Mac clients. - [Offline Presentation setup for MacOS](https://support.mediazilla.com/en/articles/5479817-offline-presentation-setup-for-macos.md): Step-by-step guide to extract, set up, and share MediaZilla Offline Presentations on macOS, plus prep files for Windows clients. - [Troubleshooting Offline Presentations](https://support.mediazilla.com/en/articles/5719255-troubleshooting-offline-presentations.md): Learn how to fix Offline Presentation export errors in MediaZilla, including rebuild steps and tips for extraction issues. - [How should I format my USB drive \(FAT32, exFAT, NTFS\)?](https://support.mediazilla.com/en/articles/5479844-how-should-i-format-my-usb-drive-fat32-exfat-ntfs.md) - [How can viewers download the Offline Presentation?](https://support.mediazilla.com/en/articles/5479831-how-can-viewers-download-the-offline-presentation.md): Viewers can only download content if enabled by the creator or if given an Offline Presentation export. ## Watching Media - [Which devices are compatible with MediaZilla?](https://support.mediazilla.com/en/articles/5479854-which-devices-are-compatible-with-mediazilla.md): MediaZilla works on browsers, iOS/Android apps, Apple TV, Fire TV, Android TV/Google TV, Chromecast, Roku, Samsung/LG TVs, and more. - [How do I watch 4K content?](https://support.mediazilla.com/en/articles/5479851-how-do-i-watch-4k-content.md): Watch MediaZilla videos in 4K Ultra HD by selecting Play 4K in the app or choosing 2160p in supported browsers. - [Why is the audio missing in parts of my video?](https://support.mediazilla.com/en/articles/8531948-why-is-the-audio-missing-in-parts-of-my-video.md): Fix missing audio in MediaZilla videos caused by file corruption or phase cancellation by re-exporting and replacing the video. - [How do I watch MediaZilla on my TV?](https://support.mediazilla.com/en/articles/5479850-how-do-i-watch-mediazilla-on-my-tv.md): Watch MediaZilla on your TV using our apps for Apple TV, Fire TV, Android TV/Google TV, or by casting to Samsung, LG, Roku, and others. - [Casting to Your TV](https://support.mediazilla.com/en/articles/8114583-casting-to-your-tv.md): Cast MediaZilla to your TV from Apple \(AirPlay/Screen Mirroring\), Android \(Smart View or Google Cast\), or computers with Chrome. - [Watching on Apple TV](https://support.mediazilla.com/en/articles/5479852-watching-on-apple-tv.md): Watch MediaZilla projects on Apple TV by installing the app and signing in with a QR code, activation code, or your account. - [Watching on Amazon Fire TV](https://support.mediazilla.com/en/articles/5479849-watching-on-amazon-fire-tv.md): Watch MediaZilla projects on Amazon Fire TV by installing the MediaZilla app and signing in with QR code, activation code, or your account. - [Watching on Android TV or Google TV](https://support.mediazilla.com/en/articles/5479853-watching-on-android-tv-or-google-tv.md): Watch MediaZilla projects on Android TV or Google TV by installing the app and signing in with a QR code, activation code, or your account. - [Watching on Samsung or LG TV](https://support.mediazilla.com/en/articles/12005886-watching-on-samsung-or-lg-tv.md): Watch MediaZilla on Samsung or LG TVs by casting from the MediaZilla mobile app \(AirPlay or Smart View\) or from a web browser. - [Watching on Chromecast and Google Cast–enabled TVs](https://support.mediazilla.com/en/articles/5479856-watching-on-chromecast-and-google-cast-enabled-tvs.md): Watch MediaZilla on Chromecast, Google TV, or Cast-enabled TVs from the app \(iOS/Android\) or Chrome browser on your computer. - [Watching on Roku](https://support.mediazilla.com/en/articles/5479855-watching-on-roku.md): Watch MediaZilla on Roku by casting with AirPlay \(Apple devices\) or screen mirroring \(Android/Windows\). - [Watching on iPhone or iPad](https://support.mediazilla.com/en/articles/5479848-watching-on-iphone-or-ipad.md): Watch MediaZilla on iPhone or iPad using the app \(email or Google sign-in\) or Safari browser from your library or project link. - [Watching on Android Phones or Tablets](https://support.mediazilla.com/en/articles/12092113-watching-on-android-phones-or-tablets.md): Watch MediaZilla on Android using the app \(email or Google sign-in\) or Chrome browser from your library or project link. ## Selling Media - [What are the different ways to deliver content on MediaZilla?](https://support.mediazilla.com/en/articles/12039471-what-are-the-different-ways-to-deliver-content-on-mediazilla.md): Learn the differences between Paywall Links, Share Links, and Email Delivery on MediaZilla - [How do I sell my videos on MediaZilla?](https://support.mediazilla.com/en/articles/5479858-how-do-i-sell-my-videos-on-mediazilla.md): Learn how to monetize your videos and presentations on MediaZilla with Paywalls or Dynamic Video Sales. - [Which monetization method should I use: Paywall or Dynamic Video Sales?](https://support.mediazilla.com/en/articles/12032270-which-monetization-method-should-i-use-paywall-or-dynamic-video-sales.md): Understand when to use Paywalls vs. Dynamic Video Sales \(DVS\) to maximize your revenue. - [What are the requirements for selling content on MediaZilla?](https://support.mediazilla.com/en/articles/12032378-what-are-the-requirements-for-selling-content-on-mediazilla.md): Review plan eligibility, Stripe setup, currencies, and tax compliance for selling content - [How do I connect Stripe to my MediaZilla account?](https://support.mediazilla.com/en/articles/6381741-how-do-i-connect-stripe-to-my-mediazilla-account.md): Learn how to connect your Stripe account to MediaZilla to enable Paywalls and Dynamic Video Sales - [How do I get paid from sales on MediaZilla?](https://support.mediazilla.com/en/articles/6415476-how-do-i-get-paid-from-sales-on-mediazilla.md): Understand commissions, payout timelines, refunds, and chargebacks for your sales - [How do I collect sales tax on content I sell?](https://support.mediazilla.com/en/articles/7282212-how-do-i-collect-sales-tax-on-content-i-sell.md) - [How do I customize the email sent to customers who purchase content from me?](https://support.mediazilla.com/en/articles/6381736-how-do-i-customize-the-email-sent-to-customers-who-purchase-content-from-me.md): Learn how to customize the email design customers receive after purchasing content through a Paywall on MediaZilla. - [How do I prevent people from easily sharing content that I am selling on MediaZilla?](https://support.mediazilla.com/en/articles/5479860-how-do-i-prevent-people-from-easily-sharing-content-that-i-am-selling-on-mediazilla.md) - [How do I sell content using a Paywall?](https://support.mediazilla.com/en/articles/12032645-how-do-i-sell-content-using-a-paywall.md): Learn how to enable and configure a Paywall to sell access to your videos or presentations. - [What is the purchase experience for Paywall content?](https://support.mediazilla.com/en/articles/6381733-what-is-the-purchase-experience-for-paywall-content.md): Understand what your customers see when buying content through a Paywall link. - [How do Paywall Links compare to Share Links?](https://support.mediazilla.com/en/articles/12038879-how-do-paywall-links-compare-to-share-links.md): Understand the key differences between Paywall Links and Share Links when distributing your content. - [How do I collect presales using a Paywall?](https://support.mediazilla.com/en/articles/6428944-how-do-i-collect-presales-using-a-paywall.md): Learn how to collect presales with a Paywall, even before adding videos. - [Best practices for maximizing Paywall sales](https://support.mediazilla.com/en/articles/12040372-best-practices-for-maximizing-paywall-sales.md): Learn best practices for maximizing Paywall sales, including previews, branding, pricing strategies, QR codes, and mistakes to avoid. - [How do I enable downloads for Paywall purchasers?](https://support.mediazilla.com/en/articles/12208645-how-do-i-enable-downloads-for-paywall-purchasers.md): Learn how to enable downloads for Paywall purchasers by updating their permissions in the Access settings of your video or presentation. - [How do I use Dynamic Video Sales?](https://support.mediazilla.com/en/articles/9788691-how-do-i-use-dynamic-video-sales.md): Learn how to enable and sell content add-ons inside your MediaZilla projects with Dynamic Video Sales. - [What is the purchase experience for Dynamic Video Sales?](https://support.mediazilla.com/en/articles/9788690-what-is-the-purchase-experience-for-dynamic-video-sales.md) - [How do I label and organize add-ons effectively?](https://support.mediazilla.com/en/articles/12040378-how-do-i-label-and-organize-add-ons-effectively.md) - [How do I streamline my Dynamic Video Sales workflow?](https://support.mediazilla.com/en/articles/9789662-how-do-i-streamline-my-dynamic-video-sales-workflow.md): Save time with Dynamic Video Sales by using product catalogs and templates to quickly set up and manage add-ons. - [Dynamic Video Sales Playbook](https://support.mediazilla.com/en/articles/9270046-dynamic-video-sales-playbook.md): Learn how to maximize revenue with Dynamic Video Sales by structuring, pricing, and delivering add-ons effectively. - [Maximizing Revenue for Wedding & Event Filmmakers](https://support.mediazilla.com/en/articles/9289346-maximizing-revenue-for-wedding-event-filmmakers.md): Proven strategies for wedding & event filmmakers to boost revenue 10–20%+ with smarter packaging, upsells & MediaZilla tools. ## Security and Reliability - [How reliable is the MediaZilla platform?](https://support.mediazilla.com/en/articles/5479862-how-reliable-is-the-mediazilla-platform.md): MediaZilla ensures fast, reliable video delivery worldwide with enterprise-grade cloud servers and a global CDN. - [How secure are my uploaded videos?](https://support.mediazilla.com/en/articles/5479861-how-secure-are-my-uploaded-videos.md): Your videos are protected with SSL encryption, token authentication, and access controls for maximum security. ## Legal - [General](https://support.mediazilla.com/en/articles/5479863-general.md): View MediaZilla’s Terms of Service, Privacy Policy, and Cancellation & Refund Policy in one place. - [What is MediaZilla's approach to possible copyright issues associated with videos containing natural audio or added music?](https://support.mediazilla.com/en/articles/5479864-what-is-mediazilla-s-approach-to-possible-copyright-issues-associated-with-videos-containing-natural-audio-or-added-music.md): MediaZilla complies with DMCA rules. Users are responsible for ensuring uploaded videos meet copyright and licensing laws. ## Viewers - [I received a link, how do I view my content?](https://support.mediazilla.com/en/articles/5659839-i-received-a-link-how-do-i-view-my-content.md) - [I received an email, how do I view my content?](https://support.mediazilla.com/en/articles/5659840-i-received-an-email-how-do-i-view-my-content.md) - [Why can't I see my video in My Library?](https://support.mediazilla.com/en/articles/7852514-why-can-t-i-see-my-video-in-my-library.md): Learn why your video may not appear in My Library and how to fix missing content, purchase issues, or access problems in MediaZilla. - [How can I share or distribute content that was sent to me?](https://support.mediazilla.com/en/articles/5479812-how-can-i-share-or-distribute-content-that-was-sent-to-me.md): Learn how to share MediaZilla videos via Share Links or Email Delivery, depending on creator permissions and privacy settings. - [How can I download my video?](https://support.mediazilla.com/en/articles/5659836-how-can-i-download-my-video.md): Learn how to download your MediaZilla videos, including steps for archived files, large downloads, and when creator permission is required. - [Why didn’t I receive my Email Delivery invitation?](https://support.mediazilla.com/en/articles/9554284-why-didn-t-i-receive-my-email-delivery-invitation.md): Didn’t get your Email Delivery invitation? Learn how to whitelist MediaZilla emails so they arrive in your inbox instead of spam. - [The email or link I received is not working](https://support.mediazilla.com/en/articles/5659837-the-email-or-link-i-received-is-not-working.md): Troubleshoot MediaZilla links or emails that don’t work. Learn why access may fail and how to view your videos successfully. - [Why Was My MediaZilla Sign-in Blocked?](https://support.mediazilla.com/en/articles/14727374-why-was-my-mediazilla-sign-in-blocked.md): Account sign-in blocked due to device limit reached ## API - [Webhooks](https://support.mediazilla.com/en/articles/13309992-webhooks.md)